There is probably not a single consumer left who has not, at one time or another, bought a dud product. Either the product performs poorly or it does not have the features advertised by the dealer. In other cases the product does not work at all or it breaks soon after purchase. Unfortunately, dealing with the dealer in order to rectify the matter is often a nightmare. Luckily, by hiring the services of lemon law attorneys Los Angeles consumers can resolve such matters.
When buying products, especially expensive ones, consumers are often reassured by the fact that the purchase is covered by a warranty. Unfortunately, express warranties, issued by the manufacturer, often contain numerous exclusion clauses that only come to light when the consumer experiences problems with the product. In many cases these warranties are meaningless and designed to protect the manufacturer rather than the consumer.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Consumers cannot take a complaint to court before he has taken reasonable steps to resolve the matter with the manufacturer of the faulty product. Lawyers advise that consumers communicate in writing and that they keep copies of all correspondence. Detailed notes must be made of telephone calls and face to face meetings. These records will prove that the consumer has made an effort to resolve the complaint.
If the matter cannot be resolved, a lawyer can be appointed to handle the issue. The lawyer will first make sure that the consumer has a valid case. Thereafter he will contact the dealer and the manufacturer and inform them that the matter will proceed to court if a settlement cannot be reached. In most cases manufacturers are willing to settle rather than to face the possibility of heavy fines and embarrassment in open court.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
When buying products, especially expensive ones, consumers are often reassured by the fact that the purchase is covered by a warranty. Unfortunately, express warranties, issued by the manufacturer, often contain numerous exclusion clauses that only come to light when the consumer experiences problems with the product. In many cases these warranties are meaningless and designed to protect the manufacturer rather than the consumer.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Consumers cannot take a complaint to court before he has taken reasonable steps to resolve the matter with the manufacturer of the faulty product. Lawyers advise that consumers communicate in writing and that they keep copies of all correspondence. Detailed notes must be made of telephone calls and face to face meetings. These records will prove that the consumer has made an effort to resolve the complaint.
If the matter cannot be resolved, a lawyer can be appointed to handle the issue. The lawyer will first make sure that the consumer has a valid case. Thereafter he will contact the dealer and the manufacturer and inform them that the matter will proceed to court if a settlement cannot be reached. In most cases manufacturers are willing to settle rather than to face the possibility of heavy fines and embarrassment in open court.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
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